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Job title

IT Change Manager

Job Date

Job Description

Role Summary/Purpose:

In this global role you will be responsible for AHD Technology’s external customer. The IT Change Manager will report to ITSM Director in the customer side:

What you will be doing:

  • Apply a structured methodology and lead change management activities: Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.
  • Support communication efforts: Support the design, development, delivery and management of communications.
  • Assess the change impact: Conduct impact analyses, assess change readiness and identify key stakeholders.
  • Support training efforts: Provide input, document requirements and support the design and delivery of training programs.

Principal Responsibilities of the Role

  • Complete change management assessments
  • Identify, analyze and prepare risk mitigation tactics
  • Identify and manage anticipated resistance
  • Consult and coach project teams
  • Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
  • Support and engage senior leaders
  • Coach managers and supervisors
  • Support organizational design and definition of roles and responsibilities
  • Coordinate efforts with other specialists
  • Integrate change management activities into project plan
  • Evaluate and ensure user readiness
  • Manage stakeholders
  • Track and report issues
  • Define and measure success metrics and monitor change progress
  • Support change management at the organizational level
  • Manage the change portfolio

What you need for this position:

Must have Experience/Skills:

  • A prover record experience in a similar position
  • A solid understanding of how people go through a change and the change process
  • Experience and knowledge of change management principles, methodologies and tools
  • Exceptional communication skills, both written and verbal
  • Excellent active listening skills
  • Ability to clearly articulate messages to a variety of audiences
  • Ability to establish and maintain strong relationships
  • Ability to influence others and move toward a common vision or goal
  • Flexible and adaptable; able to work in ambiguous situations
  • Resilient and tenacious with a propensity to persevere
  • Forward looking with a holistic approach
  • Organized with a natural inclination for planning strategy and tactics
  • Problem solving and root cause identification skills
  • Able to work effectively at all levels in an organization
  • Must be a team player and able to work collaboratively with and through others
  • Acute business acumen and understanding of organizational issues and challenges
  • Familiarity with project management approaches, tools and phases of the project lifecycle
  • Experience with large-scale organizational change efforts
  • Change management certification or designation desired ideally PROSCI
  • French & English fluency

Nice to have Experience/Skills:

  • Spanish & Italian are a plus
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