Role Summary/Purpose:

In this global role you will be responsible for AHD Technology’s external customer. The IT Change Manager will report to ITSM Director in the customer side:

What you will be doing:

• Apply a structured methodology and lead change management activities: Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.
• Support communication efforts: Support the design, development, delivery and management of communications.
• Assess the change impact: Conduct impact analyses, assess change readiness and identify key stakeholders.
• Support training efforts: Provide input, document requirements and support the design and delivery of training programs.

Principal Responsibilities of the Role

• Complete change management assessments
• Identify, analyze and prepare risk mitigation tactics
• Identify and manage anticipated resistance
• Consult and coach project teams
• Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
• Support and engage senior leaders
• Coach managers and supervisors
• Support organizational design and definition of roles and responsibilities
• Coordinate efforts with other specialists
• Integrate change management activities into project plan
• Evaluate and ensure user readiness
• Manage stakeholders
• Track and report issues
• Define and measure success metrics and monitor change progress
• Support change management at the organizational level
• Manage the change portfolio

What you need for this position:

Must have Experience/Skills:

• A prover record experience in a similar position
• A solid understanding of how people go through a change and the change process
• Experience and knowledge of change management principles, methodologies and tools
• Exceptional communication skills, both written and verbal
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships
• Ability to influence others and move toward a common vision or goal
• Flexible and adaptable; able to work in ambiguous situations
• Resilient and tenacious with a propensity to persevere
• Forward looking with a holistic approach
• Organized with a natural inclination for planning strategy and tactics
• Problem solving and root cause identification skills
• Able to work effectively at all levels in an organization
• Must be a team player and able to work collaboratively with and through others
• Acute business acumen and understanding of organizational issues and challenges
• Familiarity with project management approaches, tools and phases of the project lifecycle
• Experience with large-scale organizational change efforts
• Change management certification or designation desired ideally PROSCI
• French & English fluency

Nice to have Experience/Skills:

• Spanish & Italian are a plus